Get in touch
Found a bug, want a feature, or have a question? Drop us a line.
Before you write in
A lot of questions are already answered in the documentation we keep on-site. If you are wondering whether a specific format is supported, how your files are stored, or what the free plan includes, these pages will usually get you there faster than an email:
- Frequently asked questions — storage, exports, offline use and pricing.
- Feature list — every tool and export format, with resolution details.
- Privacy policy — exactly what is and is not stored about you.
Reporting a bug
Pixus runs entirely in your browser, which means we cannot see your project or reproduce your session from our side. To help us fix something quickly, please include:
- What you did, what you expected, and what actually happened.
- Your browser and version (Chrome, Edge, Firefox or Safari).
- Your operating system and device, especially if it is a phone or tablet.
- A screenshot if the problem is visual, and the project type (design, video, resume, website) you were working in.
Please do not attach a .pxs project file containing personal or client content unless it is genuinely needed — a screenshot is almost always enough.
Response times and other channels
Pixus is maintained by a small team under UTHAKKAN, so replies are not instant. Bug reports and feature requests are read in the order they arrive, and most get a response within a few working days. For anything public — a reproducible bug, a feature idea other people might want — opening an issue on GitHub is often the fastest route, since it keeps the whole discussion in one place.